Return & Refund Policy
Return & Refund Policy For In-Stock Items Purchased On The Website
- Items purchased from MNMJ may be returned within 7 working days of the purchase provided that the item is unused and in original condition and packaging. This excludes items that are on sale.
- Items with custom engraving or that have been customized in any way or form (including ring sizings and shortening of chains and bracelets) can not be returned or refunded.
- Shipping charges are non refundable.
- Please email info@martinnagel.co.za with your order details (such as Order Reference Number and Date of Purchase) should you wish to return or exchange an item or request a refund.
Repairs on Purchased Custom Jewellery
- If an item has a manufacturing defect, we will repair it for free within three months from the date of purchase.
- This excludes damage and normal wear and tear.
- The item will be assessed for any damage or wear and tear and if found to be the cause of the defect, the repair will be for the customer's account.
- Please email info@martinnagel.co.za with your order details (such as Order Reference Number and Date of Purchase) to book the item in for an assessment.
* Please Note: No custom-made Jewellery or any other custom work can be returned or exchanged. Custom work is not eligible for a refund. A non refundable deposit is required on all custom orders.
Custom Jewellery Design & Manufacture
We provide top class service from design concept and 3D CADs through to final fit and finish, using only the very best materials available.
Engagement & Wedding Rings
Your unique style and vision for your dream jewellery is what we cater to and we specialise in creating engagement rings and wedding bands that can be passed down for generations to come. Whether you prefer something dainty and minimalist or something bold and daring, there is no limit to what we can create for you.
Supply of Precious & Semi-Precious Gemstones
We boast a vast and breathtaking collection of gemstones readily available for purchase and if we do not have it in stock we can source any gemstone your heart desires.
Finger Measurement & Ring Resizing
Making sure your finger size is perfectly correct is one of those things that is frequently overlooked. As part of our commitment to above-average delivery, we offer this service free of charge to all of our clients.
Supply of Certified Diamonds (Natural & Lab-Grown)
We supply GIA And EGL Certified Diamonds, both Natural and Lab Grown.
Custom Laser Engraving & Cutting
Whether you require a cut-out, a Signet Ring Crest or just a simple inscription we can offer you tailored laser engraving to meet your needs.
Repair & Re-cutting of Diamonds & Gemstones
With our own in-house Gem Cutter, we can create the stone of your dreams as well as repair or reshape any that you might already have.
Valuation Certificates & Insurance Replacement Quotes
Helping you to ensure that all your necessary paperwork is nicely in order, we can assist you with Valuation Certificates for your jewellery as well any Insurance Replacement Quotes you may require.
Laser Jewellery Repair
Using state-of-the-art equipment we ensure that your jewellery pieces are perfect and as good as new.
We Buy Diamond, Gold & Gemstone Jewellery
If you are looking to sell or trade your existing jewellery, we are happy to assist with this.
Contact form
We LOVE what we do...
At Martin Nagel Jewllers, we have a dedicated team that loves working on the jewellery our customers come to love wearing. From the designers to the jewellers, to the setters to the polishers: Every part of the process is carried out with passion and dedication. Our small team of experts ensures that every piece of jewellery that leaves our workshop is something to behold and brings a smile to our customers' faces. This is our identity and our promise.